Our Smart Hands service (also know as Remote Hands) in Amsterdam Science Park will allow you to perform any custom job in any of datacenters located in Science Park campus - such as Equinix AM3/AM4 , Interxion AM9, NIKHEF housing, Digital Realty (Amsterdam Data Tower aka DRT).
As a residents of Amsterdam Science Park we can offer quick reaction time - the typical reaction time between you contact us and our engineers reach required location is about 30-35 minutes. In most cases we will outperform reaction time of your datacenter support. Our engineers can perform any kind of troubleshooting, not only power on/power off or reboot. We can troubleshoot your network equipment like Cisco Router / Switch or your Juniper stuff, as well as any brand of servers. We can help you if your equipment does not boot or does not remotely respond.
We can also provide out of band access to your equipment using Team Viewer or VNC.
Of course we can perform any kind of other work you need - ie parts replacement or upgrades. The prices indicated below are PER HOUR during usual working hours (9AM - 5PM CEST). For a requests out of this hours the coefficient of 2x will be applied. For the various datacenters travel fee of 50€ will be applied. The minimum call is 1 hour , and the billing increments are 30 minutes.