Private Host TOS / AUP (Terms Of Service / Acceptable Use Policy):

Fully Managed Solutions for KVS based sites

Unlimited management service for KVS (kernel-video-sharing) sites, including unlimited server administration by high skilled un*x administators, are available for free for those who are spending more than 10k€ per month for web hosting. As a part of fully managed services we will develop and build very efficient solutions, including your new cloud infrastructure, which will help you to launch your projects to the sky. We will install KVS and tune it to serve virtually any amount of visitors. We will scale KVS vertically and horizontally using our cloud infrastructure. We know how to configure KVS for 20M+ daily visitors and above. We will also provide you with modern NVIDIA NVENC/CUVID technologies for ultra fast video transcoding into a different resolutions like 4K -> 720p, 480p, 360p.

If you spend less than 10k€ per month you still can use our managed services but on a hourly basis. You may order a package of 3 hours or 6 hours per month with every Cloud Server or even VDS/VPS. If you buy CDN, you automatically receive our fully managed service for CDN. That is including integration with your KVS, and then lifetime support of this integration. We have partially managed solutions included with all our servers by default. Please choose management package depending on your server administration knowlege or your available time. Ordering of server management will save a lot of your time and prevent you from having any issues with performance of your projects.

We do provide support for KVS based sites in both Telegram and Slack app.

PRICE INDEXATION (CHAPTER 1)

All prices on site are subject to yearly indexation to the Dutch CPI (Consumer Price Index) which reflects inflation in The Netherlands. In 2024 Dutch CPI was 3.3%, for 2025 it is 3.3%. All your services will have price increase on 1st of January of each year. However you may sign 2 year or 3 year contract with us to fix your prices and avoid yearly price increase.

DEDICATED SERVERS (CHAPTER 2)

Dedicated servers are depricated. That means we do not offer them anymore. Please follow this link to read an arcticle which explains why we made this decision and what we offer instead.

COLOCATION (CHAPTER 3)

Colocation is deprecated. That means we do not offer colocation anymore. To maintain high quality of our services and also for our equipment safety reasons we have decided to not accept 3rd party servers in our cabinets anymore. However you may rent directly from the datacenter of your choice and then hire us to manage or maintain your PoP. That is win-win strategy for all - you get your colocation deal without our margin directly from the datacenter, and then use our hands to get your servers maintained.

CDN ASIA coverage and pricing conditions (CHAPTER 4)

Default CDN coverage is including ASIA POPs on all plans, however we do allow not more than 10% of traffic from ASIA on standard plans. If you have more than 10% traffic from ASIA region we reserve right to price it sepatately by €1.2-€1.5/Mbps or route it to EU POP to maintain your costs consistent - the choice is yours, we wil notify you if your traffic pattern does not fit into 10% allowance. Please note the ASIA bandwidth cost is dramatically different from EU or US bandwith cost. Current market price for ASIA bandwidth is between €1.1-€2.6/Mbps even for high speed ports, so do not expect us to make miracle for you.

CDN INDIA coverage and pricing conditions (CHAPTER 5)

Content for Indian visitors will be delivered from Amsterdam. We use direct peering with major Indian mobile operators like Bharti Airtel and JIO/Relliance in Amsterdam and Marcelle (EU POPs), that allows Indian visitors to receive streams directly from the network of their operator. There is NO way to dispatch content directly from India due to strict policy of Indian mobile operators who do not allow European companies to place their caching servers in Indian datacenters, and that is out of our control. We maintain however the price for Indian traffic the same as for EU visitors, so you may expect no additional costs for this type of traffic. All basic CDN tarrifs allow Indian traffic with no limitations.

VDS and Cloud Servers (CHAPTER 6)

No proportional billing if the service was canceled in the middle of billing period. You may cancel your services 15 business days before billing period ends to avoid auto-renewal.

SMART HANDS (CHAPTER 7)

To perform Smart Hands / Remote Hands we will need authorization for our engineer(s) to enter your Datacenter and operate in your racks and/or interact with your equipment. If no authorization will be given at the time of our engineer appears at Security Desk of your datacenter - we will not perform any job. No refunds will be provided in this case. Please use our tickets system to give us authorization and obtain names of persons who will perform necessary tasks. Clear instructions should be provided at the time of job start or before. We do recommend to create group in WhatsApp / Telegram or Slack between our and your technicals to avoid any delays and misunderstanding. Our engineers will take maximum care and attention while performing requested jobs but please note that Private Host does not take any liability for damages which can occur during mount/dismount/assembly/disassembly of your equipment and does not take any liability for outages which can occur during operations with your equipment. If you are not agree - please do not order or Smart Hands services.

DDOS PROTECTION (CHAPTER 8)

While performing DDOS Protection of your resources we can not provide any warranty that they will work same as they work without attack. Some legitimate visitors can be blocked as well as the bots. In general you may expect that your normal traffic level will fall for 5-10% under attack, this is normal, and this is what we usually see while doing reverse-proxy DDOS protection. RTT time will be increased as well. We will do our best to protect your resources and keep them alive. If you will be not satisfied with results you may ask us for refund, that is no problem at all. But please keep in mind - any reverse proxy DDOS protection will work plus minus same way - 5-10% of legitimate traffic will be lost under attack. To prevent this we do offer "protected hosting" solutions where your resource(s) will be located inside of our protected perimeter, on our servers, which will result in better performance and DDOS protection stability.

COMMISSIONS (CHAPTER 9)

For some payment methods a processing fee (commission) will be applied. For example if you pay by Credit or Debit card, additional commission of 3% will be applied to your payment amount. Our prices on site are not including processing commissions because we accept different payment methods like PayPal, CreditCards, WeChat and others. The commission vary from payment provider, some have fixed fees some charge percentile. If you want to avoid commission please select payment method with lower or no commission. The % of commission which will be applied to your payment is always displayed along with payment method and gateway name. Our target is to work with our customers as transparent as possible, so we write all information in our TOS. Therefore we hope you will have no bad surprises with us !

PAYMENT TERMS (CHAPTER 10)

All invoices will be issued in advance and must be paid within 7 days, including the date of issue (due in 7 days NET). If payment is not received by the due date, your services may be suspended immediately without prior notice. Payment is deemed received only when funds are confirmed in our account and processed by our financial department. Until the payment is confirmed in our account and processed by our financial department the service is formally considered unpaid. Please note that sending payment during weekend and public holidays can increase processing time. All payments except payments by credit cards, are processed manually within standard business hours : Monday-Friday from 9:00 to 16:00 CET. (Amsterdam time).

VAT (CHAPTER 12)

All prices are without VAT! Based on the address of your residence we will determine if VAT should be applied to your account.

SUPPORT (CHAPTER 13)

Standard support is provided through the ticketing system on the website. Access to dedicated support channels (e.g., Slack, Telegram, direct messaging with technical managers) is considered a premium service privilege and not a guaranteed part of the base service. The Company reserves the right to modify, limit, or terminate access to these channels at its discretion, without prior notice.

Private Host's Acceptable Use Policy (CHAPTER 14)

An Acceptable Use Policy (AUP) is a set of rules and conditions compiled by a network, system or a website owner. These rules explicitly define and restrict the ways in which the respective network, system or website may be used. The AUP of Private Host aims to clearly outline the purposes for which our customers CANNOT utilize our hosting services and position data on our network servers. This Acceptable Use Policy (AUP) is an integral part of the Terms of Service which each customer agrees to abide by when signing up for an account with our web hosting company. Any violation of this AUP will be deemed a violation of our Terms of Service (ToS). We, at our own discretion, shall determine whether an act constitutes a breach of this AUP terms and misuse of our services. We reserve our right to be the sole arbiter in determining the sufficiency of the presented evidences. We will respond accordingly, and/or immediately terminate the provision of the services, shall we receive report, and/or have sufficient proof, of any prohibited conduct outlined in this AUP, or any other activity threatening the security of our hosting environment and/or our network of hosting servers.

SYSTEM ABUSE (CHAPTER 15)

Any customer in violation of our system or network security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of our system’s security, authentication measures, data or traffic. Interference with the service to any user, host or network including, but not limited to: e-mail bombing, flooding, deliberate attempts to overload the system and broadcast attacks, forging of any TCP/IP packet header or any part of the header information in an e-mail or newsgroup posting.
Any attempt at doing harm to a server or a customer of our web hosting services:
Private Host will immediately and resolutely react to any attempt at misuse of an Internet account or computer, or any attempt to gain access to an internet account or computer by a Private Host customer unauthorized by the account/computer owner. Such attempts include, but are not limited to the following: ‘Internet scamming’ (tricking other people into releasing their passwords, etc.), password robbery, security hole scanning, running proxy – proxy lists and any kind of proxy scripts (including, but not limited to php proxy and nph proxy),introducing of any computer programs (viruses, Trojan horses, trap doors, back doors, worms, time bombs, packet bombs, cancel bots, etc.) that are intended to negatively interfere with, intercept, irreversibly damage or take hold of any system, data or personal information. It WILL NOT matter whether the attacked account or computer belongs or not to Private Host services. The fraud will be subject to actions based on the very nature of the attack and those may represent a warning, an account suspension or cancellation, and/or civil or criminal legal actions.

SPAM (CHAPTER 16)

SPAMMING IS PROHIBITED. Users MAY NOT utilize our web hosting services to transmit, distribute or deliver any unsolicited bulk or commercial messages over the Internet (an action known as “spam” or “spamming”). Spamming is a violation of ethic norms and will be interpreted as an infringement. Private Host will not tolerate the sending of unsolicited bulk or commercial messages through our services, as well as through another service that is mentioning, in some way, our customer’s domain name or implies the utilization of our network or our e-mail services for sending the unsolicited bulk or messages.
SPAMVERTISING IS PROHIBITED. ‘Spamvertizing’ refers to the practice of sending unsolicited spam messages for the purpose of advertising a particular website.
If such e-mails are relayed through 3rd party (e-mail spoofing) and/or are promoting a domain hosted on our servers, this will lead to immediate account suspension unless an evidence of legitimacy for non-involvement of the domain owner in the particular illegal action is provided. ’E-mail spoofing’ is a fraudulent e-mail activity in which the sender’s (3td party) e-mail address and other parts of the e-mail header are changed so as to appear that the e-mail has been sent from a different source (e-mail address owner/server). ‘Unsolicited message’ is a message that is sent against the privacy policy of a newsgroup, or is sent to a recipient without their explicit permission. We, at our sole discretion, shall determine whether any of the messages you are sending is spam or spamvertizing. For your information, spamming generally includes, but is not limited to the following: sending of unsolicited messages in bulk, or sending of unsolicited e-mails, which provoke complaints from recipients.

INAPPROPRIATE OR UNLAWFUL CONTENT (CHAPTER 17)

CONTENT published or transmitted via Private Host’s hosting services includes website content, email content, forum/blog postings, chat content, and/or any other type of content hosted on our servers, published online or transmitted through our network’s services. The user of our services is NOT permitted to post online content or have links to content that:
- is defamatory, abusive or obscene, violates a person’s reputation/privacy, is reasonably deemed offensive by the web community, is anti-religious or anti-human rights, or contains any type of threatening or hate speech, encourages harassment or physical harm to any group or individual, or is otherwise malicious/fraudulent and may result in complaints/liabilities/or retaliation against Private Host by offended viewers;
- promotes or encourages illegal activities (e.g. illegal drugs, illegal gambling, arms trafficking, etc.) or violates any applicable law, statute, ordinance or regulation, including but not limited to the laws and regulations governing export control, unfair competition, false advertising, consumer protection, etc.
- represents child pornography – any type of child pornographic material, including "erotic" photos or videos with underage models, or models look underage - in case we detect such materials, your account will be immediately terminated with no refund, and your activity will be reported to the Dutch and internationl authorites. We have ZERO tolerance about child porn and underage models. Please be aware that we may run CSAM scanning software against pictures and videos which you uploaded to our servers.
- represents zooporn or promotes violence against animals;
- represents infringement on copyright, patents, trademarks, trade secrets, or third party’s intellectual property or proprietary rights, including pirated computer programs, hacking/phreaking software, warez or any type of software/content (including also ROMs, ROM Emulators, media files – MP3, AVI, .RM, etc., torrent files, and others) that is copyrighted, is NOT uploaded in compliance with its license agreement or is NOT freely available for distribution.

COPYRIGHTS (CHAPTER 18)

Copyrighted material must not be placed on customers’ accounts without the explicit permission of the copyright owner or a person explicitly authorized to give such permission by the copyright owner. Upon receipt of a claim for copyright infringement, or a notice of such violation, we will run investigation and, upon confirmation, will ask you to remove the infringing material from the Services. Further procedures will be carried out if necessary.

If you have any doubts about our services or you are unsure if your online activity is legal or not in Netherlands, feel free to ask us. Better before you order our services.

Private Host's KYC procedure (CHAPTER 19)

Private Host is proud of its focus on compliance and good standing as hosting provider, which is why we apply our Know Your Customer (KYC) process when registering for a new Customer account. We use state of the art technology in order to quickly and automatically verify your account details. Please provide real data in your customer account. Providing fake data ie: fake name, fake company name will result immediate account closure with no refund. We do not provide our services anonymously.

Automatic Verification (CHAPTER 19.1)

After registering for a new Customer account, your account details have to be verified before we are able to start processing and delivering your order. Please make sure that the information you provide to us is up-to-date and accurate and that you use an active email address so that you are able to communicate with us. This will ensure a smooth Customer verification process and helps us create a safe environment to prevent defaults, fraud and abuse of our services. The Customer information you submit to us will be verified automatically.

Manual Verification (CHAPTER 19.2)

If we are not able to verify your details automatically based on our customer information systems, we may reach out to you for more information via the email address and/or the phone number you provided. This is a manual process. You may be required to provide additional information if we have any questions with respect to business name and registration, personal contact details, address and details about what projects you plan to host with us. Once fully verified for adequate compliance standards, we will accept your order. We request you to keep us updated on any changes in your Customer account and business details.

Additional Verification (CHAPTER 19.3)

If we receive some complains or if we have doubts about your internet acitvities, we may request you additional details of what exact business you do, for example we may ask you to provide URLs of your sites hosted with us and explain more about it. In this case, we will give you ample notice and opportunity to provide all the required information. Here, at Private Host, we care about our reputation and we will do eveything possible to avoid "bad neighbor" problems for our Valued Customers. We are focused on providing of high quality and stable services, and not to provide services to anonymous persons who do doubtful business.

GDPR (CHAPTER 20)

By ordering our service you consent that Private Host is applying its KYC Customer Verification procedure and shall process any personal data involved for this purpose. We hereby have duly informed you of the legitimate purpose and legal grounds for such consent.

For more information on how Private Host processes any personal data as part of your customer account, please read our Privacy Policy. (click here)

Termination for Abusive or Inappropriate Conduct (CHAPTER 21)

Abusive, Harassment or Threatening Conduct. Private Host reserves the right to suspend or terminate the provision of Services, in whole or in part, with immediate effect, where the Client engages in conduct that the Private Host reasonably considers to be abusive, harassing, threatening, defamatory, or otherwise incompatible with acceptable standards of professional and lawful communication.

Such conduct includes, without limitation:
• the use of abusive, insulting, or aggressive language in communications with the Private Host;
• harassment or intimidation of the Private Host's employees, contractors, or representatives;
• threats of legal, reputational, or other harm made for the purpose of coercion or pressure;
• the dissemination, or threatened dissemination, of false, misleading, or defamatory statements concerning the Private Host, its services, or personnel;
• repeated attempts to bypass established payment, suspension, or security procedures through pressure, misrepresentation, or intimidation.

Suspension or termination under this section may be applied irrespective of the Client’s payment status and shall result in the immediate restriction of access to the affected Services. The Private Host shall have no obligation to continue service provision during such suspension or following termination. No refund or partial refund will be provided if services terminated under this chapter.

Any termination under this section shall be without prejudice to the Private Host’s rights to pursue other remedies available under applicable EU law.

Communication Standards (CHAPTER 21.1)

The Client agrees to maintain professional and lawful communication with the Private Host at all times. Failure to do so may constitute grounds for suspension or termination in accordance with these Terms.

Data Access Upon Termination (CHAPTER 22)

Upon termination of Services for any reason, the Client may request a one-time export of their data in a standard, machine-readable format. The Private Host shall determine the method, format, and delivery mechanism of such data export in order to ensure security, integrity, and compliance with applicable laws. The Private Host shall not be required to grant system-level, administrative, or interactive access for the purpose of data retrieval.

Data Retention and Export Upon Termination (CHAPTER 23)

Upon termination of Services for any reason, the Private Host shall retain the Client’s data for a limited period of up to fifteen (15) calendar days solely for the purpose of enabling a one-time data export at the Client’s request. During this retention period, the Client shall not be granted access to systems, infrastructure, or administrative interfaces. Any data export shall be prepared and delivered exclusively by the Private Host in a standard, machine-readable format using a secure delivery method determined by the Private Host. Following the expiration of the retention period, all Client data shall be permanently deleted or irreversibly anonymized, unless a longer retention period is required by applicable law or agreed in writing.

The Private Host shall have no obligation to retain Client data beyond the stated retention period, and the Client acknowledges that failure to request data export within this period may result in permanent data loss.

Proof Of Payment (CHAPTER 24)

Proof of payment, payment receipts, or payment status shown by third-party payment providers do not constitute confirmation of cleared funds.

In the event of service suspension due to non-payment, services will be restored within a reasonable time after payment has been received and verified by the Private Host. Such verification may require manual review and is performed during standard business hours. Payments received outside of business hours, on weekends, or on public holidays may be verified on the next business day.

The Private Host is not obligated to restore services in real time or immediately upon a payment being initiated.

Termination for Repeated Late Payment (CHAPTER 25)

The Private Host reserves the right to suspend or terminate the Services, in whole or in part, where the Client repeatedly fails to make payments in accordance with the agreed payment terms.
For the purposes of these Terms, repeated late payment shall mean three (3) or more instances of payment made after the due date within any rolling twelve (12) month period.
Suspension or termination under this section may be applied regardless of whether previous late payments were accepted or services were previously restored. The Private Host shall have no obligation to continue service provision following such termination.
No refund or partial refund will be provided if services terminated under this chapter.
Termination under this section shall be without prejudice to any other rights or remedies available to the Private Host under applicable law.

Cancellation of Services (CHAPTER 26)

Cancellation Notice Requirement (CHAPTER 26.1)
The Customer may cancel any Service only by providing written notice to the Provider no less than fifteen (15) Business Days prior to the applicable service renewal date. Cancellation notices submitted less than fifteen (15) Business Days before the renewal date will not be accepted, and the Service will be renewed for the next billing period in accordance with these Terms.

Form of Cancellation (CHAPTER 26.2)
Cancellation must be submitted in writing via the communication channels designated by the Private Host, including, where applicable, the customer portal or email. Informal communications, verbal requests, or messages sent through non-designated channels shall not constitute valid cancellation notice.

Effect on Invoices (CHAPTER 26.3)
Any invoices issued for a billing period shall be deemed final and binding. Invoices will not be modified, reduced, canceled, or credited where the Customer failed to submit a valid cancellation notice at least fifteen (15) Business Days prior to the service renewal date.

No Retroactive Cancellation (CHAPTER 26.4)
Cancellations cannot be applied retroactively. Services that have entered a renewal cycle due to insufficient notice remain payable in full.

Cross-Reference (CHAPTER 26.5)
This clause applies notwithstanding any suspension, limitation, or temporary unavailability of the Services, except where termination is initiated by the Private Host in accordance with these Terms.

Business Days Definition (CHAPTER 26.6)
“Business Days” means Monday through Friday, excluding public holidays observed in the Private Host's jurisdiction.

Updates of the Terms of Services (CHAPTER 27)

We may update these Terms from time to time. Material changes will be communicated in advance providing a dashboard notice in our customer portal or by email, and continued use of the Services after the effective date constitutes acceptance.

This Terms and Conditions last updated 25/01/2026.